United Residential Properties, LLC
We are thrilled to announce that United Residential Properties have been awarded the SatisFacts ( Multi-Year national resident satisfaction award winner.  Putting these awards in context, SatisFacts works with about 300 companies and nearly a million apartment homes nationally.  Earning this is not a random accomplishment – it’s based on perceptions by our residents that the company’s leadership and team members are really focused on the best practices that impact satisfaction and retention!
Doug Miller, founder and president of SatisFacts, adds, “Our experience working with nearly a million units annually means that when we see award winning scores – it validates that a company and their team go well beyond talking about great service, not just ‘talking the talk’ but also ‘walking the walk.’  Our clients understand the win-win that comes from delivering superior service: residents win because their satisfaction grows, and they reward the community by renewing their lease; these positive perceptions ultimately positively impact the company and properties’ online reputation; and, ownership wins by minimizing turnover, avoiding the $3,900 cost associated with every move-out, and also reaping the marketing benefits of having a great online reputation.”
As Miller has shared in the past, “Quality assurance has always been an area of great passion, focus and attention for our clients, and as it relates to resident feedback, our clients invest time and resources in measuring their performance – understanding the value of opening up the doors of communication with residents due to its impact on bottom line performance.  Even more impressive than this customer service delivery focus is a never-ending desire to improve.  Our clients are clearly driven to make improving service delivery an on-going process.”
Guidelines to Qualify:
  • Portfolio must have a minimum of 100 completed surveys combined for all modules under contract, AND
  • Based on the combined overall score for all modules under contract, AND
  • To win any portfolio award in any size category, the score must be at least 3.85

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